Refund and Cancellation Policy

This Refund and Cancellation Policy outlines the process for cancellation, return, exchange, and refunds for products or services purchased through the Platform.

Cancellation Policy

• Cancellation requests will be considered only if the request is made within 10 days of placing the order.
• Cancellation requests may not be entertained if the order has already been communicated to the seller or merchant listed on the Platform and the shipping process has been initiated, or if the product is out for delivery.
• In such cases, you may choose to reject the product at the time of delivery.

Return, Exchange & Refund Policy

We offer refund or exchange within the first 10 days from the date of purchase. If 10 days have passed since your purchase, you will not be eligible for a return, exchange, or refund of any kind.

To be eligible for a return or exchange:

• The item must be unused and in the same condition as you received it.
• The item must be returned in its original packaging.
• Items purchased during a sale or promotional offer may not be eligible for return or exchange.
• Only items found to be defective or damaged are eligible for replacement, subject to verification.

Non-Returnable / Non-Refundable Items

Certain categories of products may be exempt from returns or refunds. These categories will be clearly communicated to you at the time of purchase.